Terms & Conditions

These Terms govern your relationship with the operator of plaza-royal-casino, accessible via plaza-royal-ca.com. Please read them carefully, as they set out your legal rights and obligations as a User. Effective date: 6 November 2025.

Definitions

Operator: Refers to AG Communications Limited, acting on behalf of Marketplay Ltd. and Aspire Global International LTD, as the licensed entity managing plaza-royal-casino on plaza-royal-ca.com.
User/Player: Any natural person who registers an account, accesses, or uses the services of plaza-royal-ca.com.
Bet: A monetary stake placed by a Player on a game or event provided by plaza-royal-casino.
Bonus: Promotional credits, free spins, or other incentives offered to Players, subject to specific terms and wagering requirements.
Wager: The act of staking funds (real or bonus) on games or events available on plaza-royal-ca.com.
KYC (Know Your Customer): The verification process requiring Players to provide identification and documentation, as mandated by regulatory authorities.
Account: The personal online profile created and maintained by the Player on plaza-royal-ca.com.
Game License: Authorization issued by the Malta Gaming Authority (MGA, license number MGA/CRP/148/2007) and the UK Gambling Commission (UKGC, license number 39483) for remote gaming operations, as recognized for CA (excluding Ontario) Players.

Account Registration

OBSERVE

Players must be at least 18 years of age and reside in Canada (excluding Ontario) to register on plaza-royal-ca.com.
Registration requires accurate personal information and a valid email address.

EXPAND

Players must complete email verification and provide KYC documents (e.g., government-issued ID, proof of address) upon request.
Each Player is permitted only one account. Duplicate accounts may be closed without notice, with possible forfeiture of funds.
Players are responsible for safeguarding their login credentials and must immediately notify [email protected] of any unauthorized access.

REFLECT

Legal Obligation: The Operator reserves the right to verify the identity, age, and eligibility of all Users, suspend accounts pending verification, and report suspected fraudulent activity to authorities.
Protective Clause: Failure to provide accurate information or required documents may result in account suspension, closure, and forfeiture of winnings.

Regional Compliance Note: Registration is not permitted for residents of Ontario or other jurisdictions where online gambling is prohibited.

Betting & Gameplay Rules

OBSERVE

Bets may only be placed by Players with active, verified accounts and sufficient funds.
Minimum and maximum bet amounts are defined per game and visible within each game interface.

EXPAND

Once placed, bets cannot be modified or cancelled except in cases of technical error or game malfunction, as determined by plaza-royal-casino.
Players are prohibited from using any device, software, or technique intended to manipulate game outcomes or gain unfair advantage.
Live casino and chat features require respectful conduct; insults, harassment, or fraudulent behavior will result in account sanctions.

REFLECT

Game Integrity: All outcomes are determined by certified Random Number Generators (RNG) as required by MGA and UKGC licensing conditions.
Operator Rights: The Operator reserves the right to void bets or suspend play in the event of technical problems, regulatory intervention, or suspected rule violations.
User Responsibility: Players must comply with all game rules and etiquette guidelines published on plaza-royal-ca.com.

Regional Compliance Note: All gaming activities are conducted in accordance with Canadian federal and provincial laws, excluding Ontario.

Bonus Terms

OBSERVE

Bonuses and promotions are subject to specific activation requirements and wagering conditions, which are outlined in each promotional offer.
Players must opt-in to receive bonuses and may be required to enter bonus codes during deposit or registration.

EXPAND

Wagering requirements must be fulfilled within the stated timeframe (no later than 31 December 2025 unless otherwise specified); failure to meet requirements may result in forfeiture of bonus and winnings.
Certain games may be excluded from bonus wagering or may contribute differently to wagering requirements. Prohibited actions include placing minimal risk bets or using multiple accounts to abuse bonuses.
Bonuses cannot be combined unless expressly permitted. Each promotion is subject to its own terms, and the Operator reserves the right to amend or withdraw any offer at its discretion.

REFLECT

Legal Obligation: All bonus terms are governed by applicable CA regulations and are designed to ensure fair play and transparency.
Protective Clause: Any attempts to circumvent bonus rules may result in account suspension, removal of bonus funds, and voiding of associated winnings.

Regional Compliance Note: Bonus offers are not available to Players in restricted jurisdictions and are void where prohibited by law.

Payments & Withdrawals

OBSERVE

Deposits and withdrawals may be made via approved methods including credit/debit cards, e-wallets, and, where legally permitted in CA, cryptocurrencies.
Minimum and maximum transaction limits apply and are disclosed in the cashier section of plaza-royal-ca.com.

EXPAND

All financial transactions are subject to anti-money laundering (AML) and KYC checks as mandated by MGA and Canadian regulatory standards.
Processing times for deposits are typically instant; withdrawals may require 1-5 business days for approval and transfer, depending on method and verification status.
Fees may apply to certain deposit or withdrawal methods; Players are notified of applicable charges prior to confirmation.
Refunds of deposits, bets, or bonuses may be granted at the Operator's discretion, subject to investigation and regulatory approval.

REFLECT

Legal Obligation: The Operator ensures all funds are held in segregated accounts and protected in accordance with MGA and Canadian financial regulations.
Protective Clause: The Operator may delay, withhold, or reverse payments if fraud, money laundering, or breach of terms is suspected or detected.

Regional Compliance Note: Payments and withdrawals are processed in accordance with Canadian law; services are not available to residents of Ontario.

Limitation of Liability

OBSERVE

The Operator undertakes to provide fair, accurate, and uninterrupted gaming services but does not guarantee continuous availability.

EXPAND

The Operator is not liable for interruptions, delays, or losses caused by technical failures, network outages, or force majeure events beyond its reasonable control.
In any event, the maximum liability of plaza-royal-casino for any claim, loss, or damage shall not exceed the amount of the Player's original bet or wager associated with the incident.

REFLECT

Exclusion of Liability: plaza-royal-casino is not responsible for loss of data, winnings, or opportunity due to unauthorized account access, third-party actions, or user negligence.
Protective Clause: Nothing in these Terms excludes liability for death, personal injury, or fraud where such exclusion is not permitted by law.

Regional Compliance Note: Limitation and exclusion clauses are interpreted in accordance with applicable Canadian consumer protection standards.

Intellectual Property Rights

All content, graphics, software, and branding displayed on plaza-royal-ca.com are the exclusive property of the Operator or its licensors.
Users are prohibited from copying, reproducing, modifying, distributing, or using any site materials for commercial purposes without express written consent from the Operator.
Unauthorized use of intellectual property may result in civil or criminal liability and immediate termination of account access.

Regional Compliance Note: Intellectual property rights are protected under international treaties and Canadian copyright law.

Privacy & Data Protection

All personal data collected by plaza-royal-casino is processed in accordance with the privacy policy published on plaza-royal-ca.com.
Players' information is handled in compliance with Canadian data protection laws and the requirements of the Malta Gaming Authority.
For further details on data handling, Players should refer to the full Privacy Policy.

Changes to Terms

Notification: plaza-royal-casino may update these Terms at any time to reflect changes in legal, regulatory, or business requirements. Players will be notified of material changes via email and/or prominent banner notification on plaza-royal-ca.com.
Acceptance: Continued use of the site after changes indicates acceptance of the revised Terms. Players who do not agree with the updates may discontinue use and request account closure.
Version Control: The effective date and change history are published at the start of this document.

Regional Compliance Note: Changes are implemented in accordance with Canadian consumer protection laws, ensuring reasonable notice to Players.

Termination & Suspension

Grounds for Action: The Operator may suspend or close a Player's account for violation of these Terms, regulatory obligations, suspected fraud, or by lawful request of the Player.
Procedure: Players will be notified by email of any suspension or closure, including reasons and available recourse. In cases of closure due to regulatory or legal breach, funds may be withheld pending investigation.
Refunds: Any remaining balances, subject to verification and legal compliance, will be refunded to the Player's payment method where appropriate.

Regional Compliance Note: Account actions comply with Canadian regulatory standards and Player protection requirements.

Governing Law & Jurisdiction

These Terms are governed by the laws of Malta, as applicable to remote gaming, and by Canadian law for Players residing in Canada (excluding Ontario).
In the event of a dispute, Players are encouraged to contact customer support for resolution. If not resolved, disputes may be escalated to the Malta Gaming Authority or relevant Canadian regulatory bodies, or submitted to binding arbitration or the competent courts of Malta or the applicable Canadian province.
Nothing in these Terms limits any statutory rights of Players under Canadian consumer protection laws.

Regional Compliance Note: Jurisdictional clauses ensure compliance with both MGA and Canadian regulations, with dispute resolution adapted for CA residents.

Contact Information

Customer Support Email: [email protected]
Website: plaza-royal-ca.com
Legal & Mailing Address: High Street 135, Sliema, SLM 1548, Malta
Phone: Not specified (please use email contact for all inquiries)

For all legal, regulatory, or support issues, please contact the above addresses. The Operator is committed to responding to all inquiries within a reasonable timeframe, in accordance with regulatory obligations.