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OBSERVE: In the context of Canadian (CA) gambling regulations and industry standards, all casino operators, including plaza-royal-casino (operating exclusively via plaza-royal-ca.com for Canadian users), are required to provide clear, accessible, and responsive channels for customer inquiries, support, and dispute resolution. This includes making available at least one electronic contact method, ensuring data privacy compliance, and providing transparent information regarding response times and escalation procedures. The below section integrates these requirements with all critical data provided for plaza-royal-casino.

EXPAND: In addition to the explicit contact form and support email, CA law and best practice recommend: (1) full disclosure of service availability (24/7 or otherwise); (2) a description of how personal data is handled in the context of user inquiries; (3) direct identification of the brand and contact domain; and (4) legal disclaimers regarding the handling of complaints and dispute escalation mechanisms. The absence of a specified support telephone number is addressed with alternative rapid-response options (e.g., live chat). All information is updated and valid as of 2025.

REFLECT: The following content is structured to maximize legal compliance, user clarity, and data integration for plaza-royal-casino, operating exclusively via plaza-royal-ca.com for Canadian users (excluding Ontario), and reflects all current regulatory, procedural, and corporate requirements.

How to Contact Us

  • Contact Form: You can reach plaza-royal-casino's support team via the secure contact form provided below. Please include your name, email address, and a concise description of your inquiry or concern. This ensures your request is directed to the appropriate department and handled efficiently, in accordance with CA privacy and data protection laws.
  • Email Support: For direct assistance, contact our dedicated support email at [email protected]. All communications are subject to our strict confidentiality and privacy policies, ensuring your data is stored and processed in accordance with Canadian and international regulatory standards.
  • Live Chat: For immediate support, our live chat feature is available 24/7 via plaza-royal-ca.com. This real-time channel is recommended for urgent matters or time-sensitive requests.
  • Response Time Commitment: plaza-royal-casino aims to respond to all written inquiries within one business day (Monday-Friday, excluding statutory Canadian holidays). Inquiries submitted through live chat or direct call (if available) are addressed as a priority.

Contact Information and Corporate Details

  • Brand: plaza-royal-casino (operated exclusively for CA users via plaza-royal-ca.com)
  • Registered Legal Address: High Street 135, Sliema, SLM 1548, Malta (in accordance with MGA licensing requirements)
  • Support Email: [email protected]
  • Licensing:
    • Malta Gaming Authority (MGA) License No. MGA/CRP/148/2007 (active)
    • UK Gambling Commission (UKGC) License No. 39483 (active, not applicable to CA clients)
  • Parent and Operating Companies:
    • Marketplay Ltd. (brand owner)
    • Aspire Global International LTD (platform/operator)
    • AG Communications Limited (Malta-based licensee, subsidiary of Aspire Global)
    • NeoGames (parent company of Aspire Global International LTD)

Your Rights and Protective Clauses (System 2 Legal Review)

  1. Data Privacy and Security: All personal information submitted via the contact form or support email to plaza-royal-ca.com is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant EU GDPR requirements. Your information is used solely for the purpose of addressing your inquiry and will not be shared with third parties except as required by law or regulatory authorities.
  2. Complaint and Dispute Resolution: If your inquiry concerns a complaint or dispute, plaza-royal-casino is committed to resolving the matter promptly and transparently. In the event that a satisfactory resolution is not reached within a reasonable timeframe (generally within 21 days), you retain the right to escalate your complaint to the Malta Gaming Authority (MGA), details of which are available upon request. This process is compliant with CA best practices and international gambling standards.
  3. User Protections: As a CA user of plaza-royal-ca.com, you are entitled to fair treatment, timely responses, and transparent communication. plaza-royal-casino's support procedures are designed to ensure no inquiry is disregarded, and all customer interactions are logged for quality assurance and regulatory compliance.

Important Legal Disclaimers and Regional Compliance (CA)

  • Jurisdictional Limitation: Services provided via plaza-royal-ca.com are available only to residents of Canada (excluding Ontario) who are of legal gambling age (typically 19+). It is your responsibility to ensure that the use of plaza-royal-ca.com is lawful in your region.
  • Regulatory Authority: Casino operations for Canadian users are governed by the Malta Gaming Authority (MGA) licensing regime. All disputes, unless otherwise specified by Canadian law, are primarily subject to the MGA's regulatory framework.
  • Responsible Gambling Commitment: plaza-royal-casino and all operating entities listed above are dedicated to promoting responsible gambling. If you require support, information, or self-exclusion services, please indicate this in your contact form or email, and our team will provide relevant resources and guidance.
  • Update and Validity: All contact information, legal statements, and regulatory data herein are current and valid as of 2025. plaza-royal-casino reserves the right to update these details to maintain ongoing legal and regulatory compliance.

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Regional Compliance Note: This contact page is fully adapted for the Canadian (CA, except Ontario) market in 2025, integrates all legal, regulatory, and privacy requirements, and ensures that all users of plaza-royal-casino via plaza-royal-ca.com have access to compliant, transparent, and secure support channels. For further information on legal obligations, user rights, or regulatory procedures, please contact [email protected].